FAQ’s – Digital

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We supply our files in MP3 320kbps format as individual tracks (£1.49 inc vat) or in bundles (which works out cheaper) and high quality WAV files (£1.99 inc vat).

This is because the file sizes are a lot larger and costs us more to host.

No our files are DRM (Digital Rights Management) free.

No.

All our orders run through the PayPal system but you can still use your credit cards (Visa, Mastercard etc).

Unfortunately once the order has been processed we are unable to give any refunds (on Digital files) so please make sure you check your purchase at the checkout.

Our Download links are only live for 10 days or 5 download attempts. If you are experiencing problems see below.

• If you ordered your item with a pre ordered item then your link will not be live until the pre ordered item is made available. Please email us for further information.
• Please try using the link on the order email and also try logging into your account for the links.
• Try using a different browser.

The links for Pre Ordered items will be live on the date specified on the order or item post.

Yes, you can remove items from your cart or change them using the Edit Options button.

This is either because the track isn’t available for an individual purchase (bundle only) or that it is part of a bundle pre-order.

This is because our files now come with metadata (artist name/title/genre etc) and Serato has some problems reading this info. To get around this problem please either re-encode the file or try placing it into iTunes (or similar) and removing the data.

We accept Visa, Mastercard, Switch, Solo, Paypal all through the PayPal system.

Yes we charge all EU countries 20% on the goods.